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Terms & Conditions

Welcome to Sugar Lump Lane! By placing an order or booking with us, you agree to the following terms and conditions. These are here to protect both you and us, and to ensure everything runs smoothly.

Orders & Booking

  • All orders are subject to availability and must be confirmed in writing (via email or message).

  • We recommend placing orders as early as possible, especially during busy seasons (e.g. Christmas, Easter, summer holidays).

  • A minimum lead time may apply for bespoke cakes, grazing tables, and event catering — this will be confirmed at the time of enquiry.

Payment

  • A deposit will be required to secure your order. This will be confirmed at the time of booking.

  • Full payment must be received at least 7 days before your booking/order.

  • Payment can be made by bank transfer or any other method agreed in advance.

Cancellations & Refunds

  • Orders cancelled within 7 days of the collection/delivery date may not be eligible for a refund.

  • Orders cancelled earlier than this will be reviewed on an individual basis, and we will do our best to reschedule dates with you.

  • In the unlikely event that Sugar Lump Lane must cancel your order (e.g. due to illness or emergency), a full refund will be issued.

Delivery & Collection

  • Local delivery is available within specific postcodes/areas — this will be confirmed when you book.

  • Delivery is charged at a set rate depending on location. This will be outlined during your enquiry.

  • Delivery times are agreed in advance. We cannot guarantee specific time slots during peak periods.

  • It is the customer’s responsibility to ensure someone is available to accept the delivery.

  • We are not responsible for items once they have been safely delivered or collected.

Dietary Requirements & Allergens

  • Please notify us of any allergies or dietary requirements when booking.
    Due to the nature of our kitchen, we cannot guarantee that any product is 100% free of allergens, even if requested. All items will include an allergen label highlighting any of the main allergens present (e.g., nuts, gluten, dairy).

  • Disclaimer: Sugar Lump Lane cannot be held responsible for any adverse reactions if we are not informed of allergies or dietary needs in advance.

Photography & Social Media

  • We reserve the right to photograph our creations for use on our website and social media channels.

  • If you would prefer not to have your order featured, please let us know when booking.

Location

  • Sugar Lump Lane is based in Hadleigh, Essex.
    Delivery is available across the local area. Collection is available by prior arrangement.

Contact

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