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Privacy Policy

At Sugar Lump Lane, we are committed to protecting your privacy and handling your data with care. This Privacy Policy outlines how we collect, use, and store your information when you interact with us through our website, email, social media, or during the ordering process.

1. What Information We Collect

We may collect and store the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Event or order details

  • Payment confirmations (we do not store card details)

Any dietary or allergy information you choose to provide

2. How We Use Your Information

We only use your information for the following purposes:

  • To process and deliver your orders or event bookings

  • To communicate with you about your enquiry or order

  • To respond to your messages or questions

To notify you of relevant updates, promotions, or seasonal offerings (if you’ve opted in)

3. Sharing Your Information

We will never sell, rent, or trade your personal information. We may share relevant information with trusted partners (e.g. delivery couriers) solely for the purpose of fulfilling your order.

4. How We Store Your Data

Your data is stored securely and only accessible to those who need it for business purposes. We use trusted platforms (such as Gmail and Wix) that comply with data protection regulations.

5. Marketing Communications

You will only receive marketing messages from us if you have actively opted in (e.g. via a sign-up form or at checkout). You can unsubscribe at any time using the link in our emails or by contacting us directly.

6. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files placed on your device to help websites run smoothly and provide useful data like visitor numbers and page views.

You can adjust your cookie settings in your browser preferences.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (unless we are legally required to keep it)

  • Withdraw your consent at any time (for example, from marketing emails)
     

To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Sugar Lump Lane
sugarlumplane@gmail.com
Hadleigh, Essex

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